Fair, transparent refunds at every stage.

Consultations and feasibility reports

Website enquiries, calculator use and the initial feasibility consultation are free. No payment is taken and there is nothing to refund. Detailed engineering surveys that are quoted separately are refundable only if we cancel them.

Booking advance

You may cancel within 7 days of paying the booking advance for a full refund, less non-recoverable payment gateway charges, provided design work has not started at your request. After 7 days, or once design or permit work has begun, the deductions in the next section apply.

Cancellation after design approval

Once you approve the system design we begin permit filings and reserve equipment. If you cancel at this stage we refund the amounts paid after deducting the actual costs incurred, which may include:

• Engineering, structural assessment and design charges.
• Statutory fees paid to DISCOMs or authorities that are not refundable to us.
• Restocking or cancellation charges levied by manufacturers for reserved equipment.

Cancellation after material dispatch or installation start

Modules, inverters, structures and cabling dispatched to your site are procured specifically for your project. After dispatch, cancellation refunds are limited to any amount paid in excess of the value of materials delivered, work completed and costs incurred. Delivered materials remain your property once paid for.

If your site turns out to be unsuitable

If our survey finds that the roof is structurally unsafe, heavily shaded or otherwise unsuitable and no acceptable alternative design exists, we cancel the order and refund the booking advance in full, including any design charges.

Subsidy or net-metering rejection

Subsidy sanction and net-metering approval are decided by government agencies. If an application is rejected for reasons not attributable to you, you may continue without the subsidy or cancel. On cancellation we refund payments received less statutory fees and material costs already incurred, as described above.

Defective or damaged products

Equipment found defective on delivery or during the warranty period is repaired or replaced under the applicable manufacturer or workmanship warranty. Warranty claims are resolved by replacement, not by cash refund, unless a replacement cannot be provided within a reasonable time.

Cancellation by Vyomkesh Solar

If we are unable to deliver a project for reasons within our control, we refund all amounts paid in full. Delays caused by weather, government agencies, supply disruptions or other events beyond our reasonable control extend the timeline but do not by themselves entitle either party to cancel.

How refunds are processed

Approved refunds are issued to the original payment method within 7 to 10 business days of the cancellation being confirmed in writing. Bank processing may add a few days. A cancellation statement listing every deduction is shared with each refund.

How to request a cancellation

Write to us by email or WhatsApp using the contact details below, quoting your proposal or work-order number. We acknowledge every request within 2 business days and confirm the applicable refund before processing it.